This will be my first blog post of the year. That is unfortunate in and of itself. Somehow last year simply got away from me at the end and my pace of writing dropped to zero. What is even more unfortunate is that this post is going to deal with my abysmal experience with AT&T Wireless and their quizzical notions of customer service.
Back in October of 2010, towards the very tail-end of my billing cycle, I received my normal monthly wireless bill only to discover that it had mysteriously grown to $500+ dollars from the normal $70-$80. Naturally, this was disturbing so I called AT&T to see what was going on. The customer service representative transferred me to the Fraud Department right away and we went through the process. She began to ask me if I knew where certain Apple stores were, etc. It turns out that someone added a handful of iPhone 4's to my account, each from a different store.
